Delivery & Returns
UK delivery
Orders are usually delivered within 2 – 3 working days and are sent by Royal Mail.
International Delivery
International delivery timescales differ from country to country, but as a general guide we would ask that you allow 7 – 10 business days for Europe and up to 21 days Worldwide.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Additional Delivery Information
Please note:
All delivery timescales are subject to availability
Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
Delivery to the Scottish Highlands, islands and other remote areas may take longer.
If you would like to place an order, you can order online or by email to: mail@tonvara.net
Lost or Damaged Parcel
If you have any lost or damaged product from your order then please contact our Customer Care team; or email us: mail@tonvara.net and we will endeavour to resolve the issue for you.
Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.
Returns
We are very proud of our product lyprinol. Our business has built its reputation on word of mouth recommendation for both the product and our first class service. If, for any reason, you are not happy with your purchase please email us mail@tonvara.net and we will do our very best to resolve any issue you may have to your satisfaction.